Maximum Achievement!

by Brian Tracy

Everyone is Important!

Everyone has critical skills and knowledge that are important to many other people in the company.

Use Better Titles For Each Person

In our office, our receptionist has been promoted to the position of front-office manager. Some years ago, when I started in business, the job of the receptionist was to answer the telephone and direct the callers to the appropriate people. Today, however, her job is far more complicated and, therefore, more important. Since she is the first contact that most customers have with our business, her personality and temperament are extremely important.

Think About Your Customers

The prospective client who telephones begins forming an impression of us the instant that the telephone is answered. Then, because our companies are doing so many things, she must tactfully ascertain exactly how the caller may be best served and who is the best person in the company to direct the telephone call to.

In many cases, there are requests for further information, and follow-up telephone calls go through our front-office manager. Her ability to handle these calls effectively, to direct calls to the right people, to take accurate messages, and to act as the core person in a network of communications makes her job so important that it is essential that she sit in on all staff meetings and be aware of everything that is going on.

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Keep Yourself Informed

Your job in your company also requires that you know a lot about what is going on everywhere else, as well as being thoroughly conversant with what you do. And the fastest and most accurate way of keeping current with what is going on is to develop and maintain a network of contacts, an informal team of people within your workplace who keep you informed and who you keep informed in turn.

Encourage Participation and Involvement

The old methods of command and control now exist only at the old-line companies, many of which are fighting for their very survival. Today, men and women want a high degree of participation and involvement in their work. They want an opportunity to discuss and thoroughly understand what they are doing and why they are doing it. People are no longer satisfied to be cogs in a big machine. They want to have an integral role in achieving goals that they participated in setting in the first place.

Build A Top Team

Being a team player is no longer something that is optional. Today, it is mandatory. If you want to achieve anything of consequence, you will
need the help and cooperation of lots of people. Your main objective is to structure everything you do in such a way that, because you are constantly cooperating and working well with others, they are continually open to helping you achieve your goals.

Action Exercises

Here are two things you can do immediately to put these ideas into action.

First, recognize that every person in the company is essential to the smooth functioning of the organization. Take time regularly to discuss their jobs with them and understand what they do.

Second, identify the things that you do that can really affect the work of others. Then, look for ways to do your job so that you help others in every way possible.

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Maximum Achievement: Strategies and Skills That Will Unlock Your Hidden Powers to Succeed.

The inspirational resources below has the insights to excellent achievement in your field.

* You are at Maximum Achievement. Read mastering leadership at How to Be a Leader?, The Key To Leadership and The Key to Taking Control.

* Read more insights at the entires on the Ezine Acts Business Forums (site map 14 A), with its extension into Ezine Acts Discussion Board (site map 14 B), Ezine Act's Forums (site map 14 C) and SBI Discussion Board (site map 14 D).

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* Get more Inspirations at: Be Optimistic| Building Distinguished Carisma| Develop Your Charisma| Formal Measures of Intelligence| Influence| Inspirational Talk| Khalid Osman's Network| Motivation for Reason| Motivation for Reasons| Motivation Personnelle| My Journalism Experiences| Nominate Your Hero| Personal Charisma| Personal Experiences| Personal Happiness| Personal Improvement Seminars| Personal Motivation| Personal Success| Practice of Discipline| Problems Management| Self Ideal| Self Improvement| Self Talk| Talk to Yourself| Your Personal Success|

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